BOOK NOW
BOOK NOW
Chandelier-adorned dining room

Privacy Policy

Breathtaking view of Tower Bridge
Sunset over the River Thames

At LDN Luxury Suites 1 Limited (“we”, “us”) we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website or who speak to us over the telephone, via e-mail or online, how we use it that data, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time so please check with to ensure that you’re happy with any changes. By registering your details with us, you’re agreeing to be bound by this Policy.

Definitions and legal references

Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within the Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website
The means by which the Personal Data of the User is collected and processed.

Service
The service provided by this Website as described in the relative terms (if available) and on this site/Website.

European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies
Small sets of data stored in the User’s device.

Who Are We ?

We’re LDN Luxury Suites 1 Limited registered at 9 Cambridge Street, Tunbridge Wells, England, TN2 4SJ
Company Registered No : 15506917

LDN Luxury Suites 1 Limited trading as LDN Luxury Suites

Our Data Control contact is datacontrol@ldnluxurysuites.com

Owner and Data Controller
Luxury Suites 1 Limited registered at 9 Cambridge Street, Tunbridge Wells, England, TN2 4SJ

This privacy policy relates solely to this Website, if not stated otherwise within this document.

Why don’t we have a Data Protection Officer?

Under the GDPR, you must appoint a DPO if:

  • you are a public authority (except for courts acting in their judicial capacity);
  • your core activities require large scale, regular and systematic monitoring of individuals (for example, online behaviour tracking); or
  • your core activities consist of large scale processing of special categories of data or data relating to criminal convictions
    and offences.

At LDN Luxury Suites, our requirements are fairly simple and we don’t engage in the large scale processing of data.
Therefore we don’t employ a specialist Data Protection Officer, however if you do have any questions then please contact
Data Control on: datacontrol@ldnluxurysuites.com

How do we collect information from you?

We obtain information about you when you use our website, when you contact us by e-mail or telephone about our products
and services, or if you register to receive one of our newsletters or e-mail updates.

What type of information is collected from, or about, you?

The personal information we collect might include your name, address, phone number. email address, IP address, information regarding what pages are accessed and when.

If you purchase a product or service from us and pay by card, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • To process reservations and reservation related communications.
  • To process enquires for our Landlord service
  • To process enquires for our Investor services
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you;
  • Activities, promotions of our associated companies goods and services;
  • Process a job application.
  • To follow up with you during the enquiry process
  • Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

Reservations

When you submit a reservation we only collect the details required to generate a reservation in our system and to
communicate regarding your stay.

Enquiries

When you submit an enquiry we collect your name, address, your email address and phone number.
When visitors leave comments on the site we collect the data shown in the comments form.

Who has access to your information?

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.
  • Third Party Service Providers working on our behalf:
    • We may pass your information to our third party service providers, agents subcontractors and other associated organisations for
      the purposes of completing tasks and providing services to you on our behalf (for example to manage a short-let booking, a long let tenancy or any ancillary property matter that we have been instructed to administer). However, when we use third party service
      providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that
      requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that
      we will not release your information to third parties beyond our network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of

MailChimp:

MailChimp is an email marketing tool, used to send anyone signed-up to our mailing list newsletters and other promotions. When you sign up to the mailing list on ldnluxurysuites.com your name and email address are stored within MailChimp and, by using our sign-up form, you have consented to receiving marketing material via email from LDN Luxury Suites. Additionally, limited new customer data (name and email address) will be passed into MailChimp so that we can more accurately communicate with you in the future.

A full copy of MailChimp’s GDPR policy may be obtained from https://mailchimp.com/legal/privacy/

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, for
contacting and being contacted by this Website support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users
do not actively use the service. Moreover, live chat conversations may be logged.

Google Analytics

We use Google Analytics to track visitor activity on this website.

Google Analytics uses cookies to collect this data.

In order to be compliant with the new regulation Google included a data processing amendment.

The data we collect will be processed anonymously and “Data sharing” is disabled.
We don’t use other Google services in combination with Google Analytics cookies.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing
communications from us about the work we do for short and long term lettings, leaseholders, freeholders, property owners and
investors then you can confirm your approval by ticking the box on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We
will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change
your marketing preferences at any time by contacting us by email: datacontrol@ldnluxurysuites.com

Data Managment And Removal

If you booked with us you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the
information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is
inaccurate or out of date, please email us at: datacontrol@ldnluxurysuites.com

You have the right to ask for a copy of the information LDN Luxury Suites holds about you, or for us to rectify and erase personal data (this does not include any data we are obliged to keep for administrative, legal, or security purposes), and restrict or object to processing at any time. However, this may have implications on how we deliver our services to you. We will alert you if we are unable to continue working for you if our obligations to you under GDPR will prevent us in providing such services.

Where you have requested access to the data we hold, we will provide it to you within 1 month of us making a request, and we
do not make a charge for this.

Transferring your information outside of Europe

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU.

These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this
transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that
appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined
in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Cookies

If you leave a comment on our site you may opt into saving your name, email address and website in cookies. These are for your
convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction
with that embedded content, including tracking your interaction with the embedded content if you have an account and are
logged into that website.

Who we share your data with

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any
follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The Information Commissioner’s Office

PENDING : LDN Luxury Suites 1 Limited is registered with the Office of the Information Commissioner (Reg. No. xxx xxx).

If you wish to lodge a complaint with the supervisory authority, you can do so here:

https://ico.org.uk/concerns/

The Property Redress Scheme

PENDING : LDN Luxury Suites 1 Limited is a member of The Property Redress Scheme (Membership No. XXX XXX).